Complaint / Grievance / Appeal

• Contact your benefits manager within your organization or;

• Write to Customer Service:

  • quality@chn.com
  • CSG/CHN PPO
    300 American Metro Blvd. Suite 170
    Hamilton, NJ 08619

• Be specific about your complaint / grievance / appeal;

  • give provider name, address, telephone number if available or any other identifying information.
  • a detailed description of your concern/issue.

• The Customer Service Department will acknowledge receipt of your verbal or written inquiry.
• You will be informed of the outcome in writing or via telephone.